GISOL (hosting company) makes me sweat!

After the major server crash and no replies from GISOL I did some research on GISOL it self. Now for me I never signed up with GISOL! I want and need everyone reading this know that, I need that for my reputation

I signed up with Ireg.com for a hosting package that was back in the day (year 2000) the best deal. And they were good! Ireg (I believe it standed for ‘Iregistered!’, back then a big deal to register your own domain) they delivered what they promised and never really had a big issue with them.
Then Ireg became ‘Ampira’, and Ampira even wasn’t all that bad, although they had some blackout issues now and then, but their uptime was still above 90%!

Then Ampira became GISOL.

Global Internet SOLutions was the new web hoster for my website cyrell.com (year 2001).

Then all shit started to hit the fan! Horrible customer support, poor uptime (lucky if your website was up 20 days a month, with slow server speeds), and server crash galore. Almost like if it was some kind of dude, lonely sitting in his basement with an old server that he bought from a yard sale and hooked up somehow, providing ‘customer service and hosting service’.
Of course I don’t know for sure it’s a one man  operation although I’d like to believe that, but I do know that he uses several different names in ‘live chat’ support. (the same person)
Yes! Almost like someone with multiple personality disorder, hehe . Sometimes I catch him saying information that only a ’senior techician’ would know and the next day he pretends to know nothing about databases or, even simple html setups.

But in the end you always try to be a good person and think; ‘the guys prolly busy’, or he must have had a bad day.

Until you type GISOL in GOOGLE

hnmmm

let’s see, first search result,.

gisol.com “Global Internet Solutions offers affordable web hosting with powerful servers. Our current SPECIAL for $7.95 offers you 100MB of space, 90 DAYS FREE, …“

alright,.. the main site to gisol.com, nothing weird about it, just to promote their business.

second:

GISOLSUCKS.com

They said there was a court order to take down gisolsucks.com as well as other anti-gisol websites. I called my ISP a few days ago and they said it wasn’t …

gisolsucks.com?  let’s have a look! It’s about this poor guy having all sorts of issues with GISOL.. I’m starting to sweat, because my precious website is hosted with these ^$!%$#@ !

oh well, maybe it’s just an angry dude that did something stupid and never got his money back because he went over the ‘90 days money back guarantee’ line..

3rd result

Global Internet Solutions – incompetent!!! GISOL.com – awful web … – Sep 9
GISOL (Global Internet Solutions) is a terrible web host!!! GISOL DIDN’T deliver its 99.999% uptime guarantee; The servers were always down.

holy crap! the first couple results were not all that positive about this webhost…

how about the next:

Ahh,.. a hosting review site:

OMG,.. all lawsuits against GISOL

“This company needs legal action taken against it. If you have had bad dealings with GISOL please report it to the LA better Business Bereau, the LA District Attorney’s office, the FBI’s IC3 internet crimes unit and whomever else will take a complaint against these thieves.
This company thrives on unethical and fraudulent actions. They charge your card with out warning, bait and switch plans. Hijack domain names and avoid all calls like the plaque.
I have had two accounts suspended without warning for so called AUP violations. Hosting multiple apparently are a no-no even though the plans i have state unlimited domains.” 

and mind you there are about 50(!!!) negative reviews!! (sweating more!)

nervously I click the back button on my Firefox tool bar,.. back to the search results: because maybe, just maybe some has something positive to say about my hosting company that’ll make me feel good, and I can finally get a good night’s sleep.

“Beware of GISOL (Global Internet Solutions)

I can’t believe the things these crooks are doing to their customers. Read the story, but more importantly, read the comments, and see how many people they’ve swindled. They should not be in business. Please spread the word about them. It’s just not right.”

by raoulpop

by now I realized that my website is doomed! The first couple of search results are so incredibly awful that I can’t believe my eyes!

I’m not making this up,.. search GISOL in GOOGLE and see the results for yourself, if that many people, including myself have that much trouble with a hosting company how the hell can they still be in business??! In my opinio, GISOL is a scam, and I can get out of it because they hold my domain cyrell.net hostage. Hopefully they will do better in the future, but for about 4 years now they have made my hosting hellish with them.

People need to be aware of this! If you want to create a domain and hosting, please do yourself a favor and save yourself alot of trouble by signing up with…. I don’t care, Yahoo or 1&1, or even GoDaddy whatever the case is never, ever, ever sign up with Global Internet Solutions (GISOL),……

unless you want to talk to Neo (the technical support guy that always refers your to his ’senior technicians’)

then it might be a good idea,. but he is not very friendly past 11am PST.

Cyrell VS GISOL, day 4

This turns out to be a daily blog about the battle between me and my ‘hosting company’. When things get resolved I hope to get back to normal and post what I actually wanna post. Until then I need to keep my readers informed on what’s going on behind the scenes.

Another day! Ahh, I don’t even check my website anymore since it’s always down and save myself some time by logging in directly to chat support, a ’secret link’ (because they took off the  live chat support link from their side bar) I still have on my Firefox top bar from last time I had an issue with them that lasted a month (in May).

Here goes:

info: Welcome to Technical Support. A  representative will be with you shortly.  You are number 1 in the queue. Your wait time will be approximately 0 minute(s) and 23 seconds. Thank you for waiting.
info: You are now chatting with ‘Sonny’
Sonny: Hello and welcome to GISOL Live Chat Support.
John: hi sonny
John: my website has been down now for 4 days, I was wondering is there was any progress
Sonny: Please allow a couple of minutes to check this.
John: sure, thank you
Sonny: Are you using phpbb2 script?
John: i don’t know, i just noticed my site’s down
Sonny: Ok.
John: ever since your update it hasn’t ben working anymore
John: I guess I do because it says ” fisubsilver shadow phpbb2 style by Daz ” at the bottom by the credits
info: There may be a problem communicating with Sonny. Please wait while your chat is transferred to another operator.
info: You are now chatting with ‘Sonny’
Sonny: Sorry for the disconnection
John: no problem
Sonny: Let me check this.
John: great, i appreciate it
Sonny: Thank you for you patience.
John: sure
Sonny: This issue would require senior tech. to look into.
John: dude, I thought they were already working on it
Sonny: As ticket is already been created. they will reply to it.
John: everytime you give me the exact same answer
Sonny: I checked it. But I don’t have proper tools for this issue.
John: ‘your senior techs’ that’s all you always say
John: ok.. I’ll give you 3 hours to resolve this otherwise i need to cancel my account
John: i hate to do this but I have to
John: i need a website and a reliable hosting company
Sonny: We sincerely regret the inconvenience caused.
Sonny: You will get a reply very soon.
John: i don’t think you are that sincere since you don’t do anything abou it, I’m chatting with you every day man
John: and every day you say that you’ll reply very soon and 4 days later still not even a trouble ticket was created
John: this is from 2 days ago: “John: www.cyrell.net is down still (sql) but www.cyrell.net/News.html is working and that?s sql based too Sonny: As I have checked you have already created ticket for this. Sonny: Our senior tech. are working on this. Sonny: They will reply you very soon.”
John: you tell people always the same story… omg
John: my website is down.. and you are you ‘hosting’ company right? WHY is my website down?
Sonny: Please be patience, I have passed your issue to higher level right away.
Sonny: Your website will be pulled up very soon.
John: ok thank you
John: that would be great

I’ll talk to him tomorrow again.

Cyrell.net SQL server crash, site offline GISOL to blame

This is a special post regarding Cyrell.net. Anyone trying to reach the main site has probably seen the huge ERROR on the screen. It came to my attention today that the SQL server has crashed thanks to our ‘wonderful’ hosting company GISOL. Anyone reading this blog that wants to get his or her site hosted by a hosting company, never, ever use GISOL! I’ve been with them for 7 years almost now and they are the worst hosting company out there! Many people asked me why I can’t just quit and find another hosting provider but it’s technically more complicated then just that.
I noticed the changed their  CP (Control Panel) into the most hideous  CP’s you’ll see in your life, and the good news is, it doesn’t even work!! (sense the sarcasm there) After you thought it couldn’t get any worse, it just did! They don’t have live technical support anymore (which I relied on the most), from now in it’s just retarded ‘tickets’ you have to submit, that may be answered whenever they have time to review your issue, no matter how important it is. I ALWAYS get very upset because MY READERS CAN’T access my main page (also one of the reasons why I signed up with WordPress, I found them way more reliable then my paid (!) hosting service at Global Internet Solutions!

doesn’t the new control panel look nice? Hmm, none of the functions work properly yet but the news page says they are working hard on an update! (posted in 2003!)

Type in Google the word ‘GISOL’ and the second search result is ‘www.gisolsucks.com’

That’s not normal for a hosting ‘company’ (which turns out to be a one man operation, and I have proof of that!)  GISOL is a scam! And I warn everyone NOT to sign up with them!
BTW, he made another profile in his support panel, also know as ‘Shaun’ now… how great is that. I wonder when his parents are realizing that this nerd is operation is a horrible business from their basement and kick him out to find a real job!

I finally was able to reach him and he said that the system was undergoing maintenance (once again) and the site should be back up in a couple of hours, in GISOL terms this may take weeks to resolve, another hard task I’m not in the mood for!

BEWARE!